Remote Operations management Jobs · Data Analysis

• Lead and oversee state-level program operations with national impact.
• Manage budgets, coordinate with government agencies and build strategic partnerships.
• Balance tactical execution with strategic planning, ensuring measurable outcomes.

• Lead and coordinate initiatives aimed at improving human rights and labor practices.
• Manage multi-stakeholder projects and work closely with local suppliers and implementing partners.
• Support the development of monitoring and remediation systems.

• Support the work of the Global Customer Success and Customer Support teams through expert execution and optimization of our Gainsight and Salesforce platforms.
• Become the subject matter expert on our Gainsight implementation to support Customer Success and the broader GTM organization.
• Drive the execution of the Customer Success operations roadmap, evolving playbooks, customer health scoring, adoption programs, and C360/Voice of Customer initiatives.

The Manager, Quality Assurance reports to the Senior Manager, Quality & Support, and oversees the daily operations of our Customer Experience and Integrity (CXI) QA team. You’ll design and execute a scalable QA strategy that meets the needs of diverse cross-functional partners. You’ll investigate and resolve complex quality issues, analyze workflows for adherence to standards, and develop your team into a customer experience–driving powerhouse.

The Manager, Quality Assurance reports to the Senior Manager, Quality & Support, and oversees the daily operations of our Customer Experience and Integrity (CXI) QA team. You’ll design and execute a scalable QA strategy that meets the needs of diverse cross-functional partners. You’ll investigate and resolve complex quality issues, analyze workflows for adherence to standards, and develop your team into a customer experience–driving powerhouse.

This strategic leadership role is responsible for leading the end-to-end invoicing and medical rebate operations team, including oversight of client inquiries, and delivering exceptional value to clients. The role will partner with Financial Operations and IT leadership on delivery of Synergies’ key initiatives, and will be accountable for shaping the long-term vision of client invoicing processes.

As a Senior Manager in the Operational Performance team, you’ll join an experienced and highly ambitious team within Operations, leading improvements, innovation and automation. You will lead initiatives to drive growth, profitability, and process efficiency across the business, balancing creative problem solving with best operational practice to ensure scalable and high-impact solutions and successful project completion.

The U.S. Program Manager will drive operations across the U.S., leading project management, coordinating with stakeholders, recruiting field teams, and driving operational excellence. Managers support partnerships through research, proposals, and relationships with funders and partners. Program Managers should be independent, solutions-oriented, and thrive in fast-paced environments.

This Project Leader role involves working closely with governments in Tanzania to design strategies that improve health outcomes, leading consulting teams to support project priorities and growing our work across Africa with data-informed analytical problem-solving skills and program management experience.

This role requires a strategic mindset and exceptional analytical skills to forecast volume, demand, plan capacity and align workforce availability with the needs of the business. This role will focus on managing inbound and outbound call forecasting, capacity planning, scheduling efficiency and managing a team that is focused on real time adherence, trend analysis, and enhancing customer experience through data-driven insights.