Remote Operations management Jobs • Data Analysis

This role will own and manage Intercom as the central platform for every customer interaction. You’ll design and implement smarter automations, develop self-serve content, and empower customer reps with tools that enhance their efficiency—allowing them to focus on empathy rather than repetitive tasks. You’ll collaborate closely with cross-functional teams to scale Intercom’s impact as a true force-multiplier for growth and customer experience.

The Sr. Program Manager will lead a small team to identify new and execute existing opportunities driving total cost of care savings across Aledade’s ACOs, scope and execute priority programs that improve patient health outcomes and manage total cost of care. They will also manage a team of program managers, cross-functional team members, and vendor relationships to implement and measure the impact of approved programs.

MSX International is looking for an automotive professional with experience of retailer service processes to recruit for a Global Escalations & Controls Lead role on a 3 month contract to support the roll out of the Goodwill programme across various international markets. The Global Escalations & Controls Lead will be part of the Global Customer Service team and will lead a project which supports the implementation and ongoing development of the Goodwill Programme.

In this role, you'll be responsible for driving operational excellence and business growth through data-driven strategies and process optimization. Formulate and execute high-impact strategies to drive business growth. Develop and implement automated systems to enhance process efficiency. Dive deep into data to provide detailed performance insights.

As Director of Claims and Benefits Configuration, you will lead a team responsible for managing plan and benefit configuration across the organization. Your key responsibilities include developing and leading execution of the plan and benefit configuration roadmap and collaborating with Insurance Product and Technology teams, as well as the broader Insurance Operations organization, to perform ongoing configuration activities and build scalable solutions to improve the configuration space.

The Scaled Operations team is responsible for primarily reactive policy enforcement, quality assurance, appeals processing, data analysis, agent training, model application, and cross-functional safety initiatives. You'll champion your team of operations and safety experts to manage relationships with business process outsourcing partners, partner with product and engineering to develop new tools, work with internal teams to implement operational procedures, act as the front line for escalations from users and internal teams, develop training for stakeholders, and represent our overall Trust & Safety efforts.

The Assistant Manager will oversee the Customer Experience team, support the development of supervisors, and maintain high service standards. This role involves managing daily operations, workforce planning, meeting KPIs like SLAs and CSAT, and ensuring adequate staffing, especially during seasonal demands. The manager will contribute to strategy meetings and implement training to empower the team to deliver on the brand promise.

We are seeking a Support Operations Manager to oversee and expand our services, creating strong experiences for our users (patients, providers, etc). This person will leverage their communication, cross-functional expertise, leadership, and data analysis skills to drive support-specific OKRs, KPIs, and SLAs out of a high-performing frontline support team. They will help build processes and workflows for scale, and improve collaboration between the different support team tiers.

You’ll play an essential role in expanding and scaling our international payments offering, ensuring our processes are quick, seamless, and running efficiently. You’ll be embedded within the Global Payments product team, and will work closely with teams across Monzo and key external partners to ensure international payments work seamlessly for our customers. You’ll be setting up and managing a multitude of key partnerships, building operational processes that are fit to scale globally, and act as the voice of the customer in the team.

As the Manager, Claim Operations you will play a key role in Guidehealth’s expansion and growth. You will provide operational oversight to the claims production and the inventory and reporting teams to ensure all required KPIs and Metrics are being met.